FAQ's

Do you ship items to the USA?

This webstore is exclusively for orders within Europe and the Middle East. For full shipping information please see our shipping page. For orders within the US please visit bbcicecream.com and Japan visit billionaireboysclub.jp.

How come you have different products to the US and Japanese webstores?

From time to time we release exclusive products that are only available to purchase at bbcicecream.eu and our London Satellite Store. Our respective webstores and Flagship stores in New York and Tokyo also produce exclusive items which we may not stock.

What Currencies do you accept?

We accept all currencies. Please select your chosen shipping country and required currency in the top right hand corner of our website to help make shopping easier for you.

How Can I Pay For My Order?

We accept the following credit and debit cards; Visa, Visa Debit, MasterCard and Maestro. All credit card purchases are proccesed securely by Sage Pay. We also accept PayPal, PayPal allows you to pay securely with either your credit card or PayPal account. No account sign up is required and its free.

All international orders (outside of the UK) are processed by our international merchant, Global-E. Our Global-E checkout allows you to pay in your chosen currency, checkout in your preferred language and use local payment methods including Deal, UnionPay, and many more. Customers outside of the UK can also select to pay taxes and customs whilst processing their order to make the shipping process as smooth and efficient as possible.

If you have any questions in regards to payment processing please call our customer services team on +44 (0) 207 287 5346.

Im Being Asked For A Password By My Credit Card Issuer. What Is This?

All credit card checks are subject to validation via 3D secure by the card issuer. 3D Secure enables the shopper to enter a password to confirm their identity with the card issuer, it improves the security of Internet payments. These checks are made on all Visa and MasterCard credit cards reducing the likelihood of fraudulent usage and improving overall transaction performance. If you do not have 3D secure set up on your credit card we recommend that you do.

Do You Ship To My Country?

We only ship to European countries.

How much does shipping cost?

  • UK £3.50 (Free for orders of £100 and over)
  • EU costs start at £8 (Free for orders of £200 and over)
  • Rest of Europe £20 (Free for orders over £200)

Do You Ship To My Work Address?

Yes, you can enter an alternative delivery address at the checkout. We do not however ship to PO Box addresses under any circumstances.

How Will My Order Be Shipped?

UK orders will be shipped with DHL. EU and Rest of Europe orders will be shipped with DHL. *For a UK next day service order before 12pm GMT.

How Can I Track My Order?

You will receive a shipping confirmation via email when your order has been processed and shipped, this email will contain a tracking number which you can use to track the status of your order online.

Do I need an account to place an order?

Accounts are completely optional, but by registering an account you will only have to fill in your address once and it will be saved with us.

Will I Be Charged Tax Or Customs Duties On My Order?

Please be advised that customs charges and/or import duties are determined by the customs office of the destination country. Billionaire Boys Club Europe has no control over these charges and they vary from country to country. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us. For further details of these charges, please contact your local customs office.

How Do I Return An Item?

  1. Send an email to service@bbcicecream.eu including your full name and order number as it appears on your order confirmation.
  2. Download, print and complete our returns form.
  3. Post back back your return via an insured and trackable delivery method.

More information can be found in our Returns section.

Do I Have To Pay Shipping For My Return Items?

The customer is responsible for the cost of returning an item to us. In the case of faulty or incorrect items, Billionaire Boys Club Europe will cover the cost for the return shipping charges.

How Long Will It Take To Receive My Refund?

We will refund your payment in 1-2 weeks from when we receive your returned order in its correct condition back to us. This time may take a little longer depending on the polices of your credit card issuer.