Returns

Download, print and complete our returns form. 

UK & Rest of the world: Download

EU: Download

Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from receipt date.

Returned goods can be exchanged or refunded (this does not include original delivery costs). You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are securely packaged. Processing of refunds may take up to 7-10 working days upon receipt of the return.

 

Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, Downloadable software products.

Returns Procedure

  1. Download, print and complete our returns form. UK & Rest of the world Download; Europe Download
  2. Post back back your return via an insured and trackable delivery method.

    Returns sent back to us which have not been confirmed via email will take longer to process and may be refused. bbcicecream.eu is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender. 

    Exchanges

    To make an exchange follow the return steps above & please state on your returns form which product you wish to exchange. We send out all exchanges free of charge.

    RETURN ADDRESS FOR UK AND REST OF THE WORLD CUSTOMERS

    BBC RETURNS
    MAGNA PARK NORTH 1
    WESTLAND WAY MAGNA PARK
    LUTTERWORTH LE17 4JH
    UNITED KINGDOM

    RETURN ADDRESS FOR EU CUSTOMERS

    BBC RETURNS
    MAARTEN DE VRIESSTRAAT 18-20
    5975 RW SEVENUM, NETHERLANDS

    International Returns

    Important information for International customers. Please mark returned packages ‘Returned Items’. Please note, International returns will have to have duties and taxes paid by the customer - BBCICECREAM.EU reserves the right to reject returns that incur fees on Billionaire Boys Club EU.

     

    Promotional & Complimentary Gifts

    Whereby a complimentary gift is provided as part of an order over a specified amount, refunds will not be processed if the complimentary gift is not also returned by the customer. For example, if a BBC Umbrella is dispatched as a complimentary gift on an order over £300 GBP, all items including the umbrella must be returned in order for a refund to be processed.