Returns
Download, print and complete our returns form. Download.
Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from receipt date. Returned goods can be exchanged or refunded (this does not include original delivery costs). You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. Processing of refunds may take up to 14 working days upon receipt of the return.
CORONAVIRUS UPDATE:
For the safety of our staff, all returns packages will be quarantined for 72 hours upon receipt of delivery. Please take this into consideration when contacting our customer service team to enquire about the status of your return/exchange.
Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, Downloadable software products.
Returns Procedure
- Download, print and complete our returns form. Download.
- Post back back your return via an insured and trackable delivery method to: Billionaire Boys Club Europe, 36 Marshall Street, London, W1F 7EY.
Returns sent back to us which have not been confirmed via email will take longer to process and may be refused. bbcicecream.eu is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender.
Exchanges
To make an exchange follow the return steps above. When emailing us clearly state what item, size and colour you would like as your exchange. This way we can hold your requested item until your return arrives. We send out all exchanges free of charge.
RETURN ADDRESS
Billionaire Boys Club Europe
Attn. Returns
36 Marshall Street
London
W1F 7EY
United Kingdom
International Returns
Important information for International customers. Please mark returned packages ‘Returned Items’. Billionaire Boys Club will incur import charges and taxes if this is not written on the package and customs form. Failure to write this and your return will be delayed and may take longer to process.
Promotional & Complimentary Gifts
Whereby a complimentary gift is provided as part of an order over a specified amount, refunds will not be processed if the complimentary gift is not also returned by the customer. For example, if a BBC Umbrella is dispatched as a complimentary gift on an order over £300 GBP, all items including the umbrella must be returned in order for a refund to be processed.