Returns
Download, print and complete our returns form. Download.
Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from receipt date. Returned goods can be exchanged or refunded (this does not include original delivery costs). You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are securely packaged. Processing of refunds may take up to 28 working days upon receipt of the return.
CHRISTMAS RETURNS
In addition to our standard 14 day returns policy, we offer an extended holiday season returns policy. Orders placed from Monday 22nd November 2021 can be exchanged or returned for a refund until Friday 7th January 2022.
This means that any order placed between 22nd November 2021 - 24th December 2021 can be returned up until Friday 7th January 2022. Any orders placed beyond this will fall into the normal returns window.
CORONAVIRUS UPDATE:
For the safety of our staff, all returns packages will be quarantined for 72 hours upon receipt of delivery. Please take this into consideration when contacting our customer service team to enquire about the status of your return/exchange.
Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, Downloadable software products.
Returns Procedure
- Download, print and complete our returns form. Download.
- Post back back your return via an insured and trackable delivery method to: BBCICECREAM EU RETURNS, AIRBOX ZERO, STEYNING WAY, HOUNSLOW, TW4 6DL
Returns sent back to us which have not been confirmed via email will take longer to process and may be refused. bbcicecream.eu is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender.
Exchanges
To make an exchange follow the return steps above & please state on your returns form which product you wish to exchange. We send out all exchanges free of charge.
RETURN ADDRESS
BBC ICECREAM EU [RETURNS]
AIRBOX ZERO, STEYNING WAY
HOUNSLOW, TW4 6DL, UK
International Returns
Important information for International customers. Please mark returned packages ‘Returned Items’. Please note, all returns from the EU will now have to have duties and taxes paid by the customer - BBCICECREAM.EU reserves the right to reject returns that incur fees on Billionaire Boys Club EU.
Given implications caused by Brexit at the UK border, customers from the EU are wholly liable for ensuring return parcels have the correct tax & duty documentation attached. It is highly likely that any parcels will be returned to sender by your local customs authority if the correct documentation is not included or attached.
Promotional & Complimentary Gifts
Whereby a complimentary gift is provided as part of an order over a specified amount, refunds will not be processed if the complimentary gift is not also returned by the customer. For example, if a BBC Umbrella is dispatched as a complimentary gift on an order over £300 GBP, all items including the umbrella must be returned in order for a refund to be processed.