Returns
Returns must be processed via our return portal here.
Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from the shipping date.
Returned goods can be exchanged (only within the UK) or refunded to the original payment method or to a gift card. Refunds and credit don't include original delivery costs.
You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are securely packaged. Processing of refunds may take up to 7-10 working days upon receipt of the return.
Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, Downloadable software products.
We do not accept returns or exchanges for products not purchased from bbcicecream.eu. For purchases made via third-party retailers, please contact the retailer for information on their return policy.
Returns Procedure
- Visit our return portal here and follow the instructions.
- Print and include the packing slip to your parcel.
- Post back your return via an insured and trackable delivery method.
bbcicecream.eu is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender.
Exchanges (for UK only)
To make an exchange follow the return steps above & please indicate which product you wish to exchange. We send out all exchanges free of charge.
International Returns
Important information for International customers. Please mark returned packages ‘Returned Items’. Please note, International returns will have to have duties and taxes paid by the customer - BBCICECREAM.EU reserves the right to reject returns that incur fees on Billionaire Boys Club EU.
Promotional & Complimentary Gifts
Whereby a complimentary gift is provided as part of an order over a specified amount, full refunds will be processed if the complimentary gift is also returned by the customer, otherwise the value of the free gift will be deducted from the returned items value. For example, if a Billionaire Boys Club umbrella is dispatched as a complimentary gift on an order over £250 GBP, all items including the umbrella must be returned in order for a full refund to be processed. If the umbrella is not returned, we will deduct its value from the refund amount.