Shipping
Shipping to EU countries after Brexit
Due to the nature of the Brexit agreement reached on 24/12/2020, from 01/01/2021 all shipments from BBCICECREAM.EU to EU member countries will incur an additional shipping duty tax. This tax however has been subsidised by BBC ICECREAM EU so you, our valued customers, will not have to pay any additional fees at checkout.
Coronavirus & Brexit Update:
Whilst bbcicecream.eu is open for business, we have minimised our operations to ensure the safety of our staff. We aim to get all orders dispatched within 1 working day but we are currently advising that orders may take an additional 2-4 working days to be dispatched. Given the delays caused by Coronavirus and Brexit at the UK border some international (non-UK) orders may take longer than usual to reach you. Whilst this matter is out of our control, we endeavour to keep you informed every step of the way.
PLEASE NOTE: During busy sale periods, orders may take 3-5 working days to be dispatched.
All orders placed on a Saturday and Sunday will be shipped and posted the following Monday. All UK orders placed before 4pm Friday will be dispatched same day, but wont be delivered till the following week.
PLEASE NOTE: In the instance of an order being shipped to a remote surcharge area, we reserve the right to place additional charges. This applies to customers both in the UK and across EU shipping channels.
EU Customers please ensure that you include your phone number so that couriers can contact you if you are not in to receive your order.
Please note that all Russian orders must adhere to a specific set of terms and conditions. These can be found in English and in Russian.
Free Shipping
We are currently giving UK customers Free Shipping on orders of £120 and over and European customers Free Shipping on orders of £200 and over.
Collection in-store
Same day collection from our EU Flagship store is welcome, please allow up to 24 hours for your products to be confirmed and prepared. Upon collection we require the credit card used at checkout with photo identification.
36 Marshall Street
Soho
London
W1F 7EY
Shipping Rates
We accept both international and domestic orders. Postage is calculated on the weight or price of the items added to your shopping bag. When you receive your order confirmation and your order has been shipped, you will receive a tracking number and link where you can track its status online. We aim to ship all orders placed before 1pm GMT same day.
Zone |
Time |
Cost |
|---|---|---|
|
United Kingdom |
Standard |
£3.50 |
| United Kingdom | Next Working Day (last orders Monday - Thursday 4pm GMT) | £6.50 |
|
United Kingdom: Saturday Delivery |
Dedicated Saturday (last orders Friday 4pm GMT) |
£9.50 |
|
European Union Zone 1 |
Next Working Day |
£8 |
|
European Union Zone 2 Monaco |
Next Working Day |
£12 |
|
Rest of Europe |
Next Working Day |
£14 |
|
European Union Zone 5 |
1 - 2 Business Days |
£18 |
| Russia |
4 – 5 business Days |
£30 |
Coronavirus Update:
Whilst bbcicecream.eu is open for business, we have minimised our operations to ensure the safety of our staff. We aim to get all orders dispatched within 1 working day but we are currently advising that orders may take an additional 2-4 working days to be dispatched.
PLEASE NOTE: During busy sale periods, orders may take 3-5 working days to be dispatched.
All orders placed on a Saturday and Sunday will be shipped and posted the following Monday. All UK orders placed before 4pm Friday will be dispatched same day, but wont be delivered till the following week.
PLEASE NOTE: In the instance of an order being shipped to a remote surcharge area, we reserve the right to place additional charges. This applies to customers both in the UK and across EU shipping channels.
EU Customers please ensure that you include your phone number so that couriers can contact you if you are not in to receive your order.
Please note that all Russian orders must adhere to a specific set of terms and conditions. These can be found in English and in Russian.