Shipping
Archive Sale
PLEASE NOTE: Our archive & sample sale contains production sample items and prototypes - this means that not all items will be dispatched in a dust bag or have swing tags. In the case that you receive items with swing tags or labels, please note you can return these items as normal.
Free Shipping
We are currently giving UK customers Free Shipping on orders of £100 and over and European customers Free Shipping on orders of £200 and over.
Collection in-store
Same day collection from our EU Flagship store is welcome, please allow up to 2-hours for your products to be confirmed and prepared. Upon collection we require the credit card used at checkout with photo identification.
36 Marshall Street
Soho
London
W1F 7EY
Shipping Rates
We accept both international and domestic orders. Postage is calculated on the weight or price of the items added to your shopping bag. When you receive your order confirmation and your order has been shipped, you will receive a tracking number and link where you can track its status online. We aim to ship all orders placed before 1pm GMT same day.
Zone |
Time |
Cost |
|---|---|---|
|
United Kingdom |
Next Working Day |
£3.50 |
|
United Kingdom: Saturday Delivery |
Next Day (last orders Friday 2pm GMT) |
£9.95 |
|
European Union Zone 1 |
Next Working Day |
£8 |
|
European Union Zone 2 Monaco |
Next Working Day |
£12 |
|
Rest of Europe |
Next Working Day |
£14 |
|
European Union Zone 5 |
1 - 2 Business Days |
£18 |
| Russia |
4 – 5 business Days |
£30 |
Coronavirus Update:
Whilst bbcicecream.eu is open for business, we have minimised our operations to ensure the safety of our staff. We aim to get all orders dispatched within 1 working day but we are currently advising that orders may take an additional 2-4 working days to be dispatched.
PLEASE NOTE: During busy sale periods, orders may take 3-5 working days to be dispatched.
All orders placed on a Saturday and Sunday will be shipped and posted the following Monday. All UK orders placed before 4pm Friday will be dispatched same day, but wont be delivered till the following week.
PLEASE NOTE: In the instance of an order being shipped to a remote surcharge area, we reserve the right to place additional charges. This applies to customers both in the UK and across EU shipping channels.
EU Customers please ensure that you include your phone number so that couriers can contact you if you are not in to receive your order.
Please note that all Russian orders must adhere to a specific set of terms and conditions. These can be found in English and in Russian.